We maintain a careful and transparent refund process to ensure a smooth experience for our customers. Because we deal with health-related products, our delivery and refund procedures follow strict safety and handling standards.
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Incorrect Shipping Address:
Refunds cannot be issued if an order is returned due to an inaccurate address provided by the customer. Please double-check your shipping details before placing an order. -
Shipped Orders:
Once an order has been dispatched, it is no longer eligible for a refund. -
Overnight Shipping Orders:
Orders placed with the Overnight shipping option are processed within minutes and therefore cannot be refunded. -
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Provide your order number and details of the item received so we can assist you promptly. -
Express Shipping Cancellations:
Refunds for express-shipping orders are only possible if the order is canceled within 2 hours of purchase. -
Product Returns:
As a medical e-pharmacy, we do not accept product returns because we cannot verify the safety or authenticity of returned medications.
Customer Support:
Our support team is available via email and 24/7 live chat for any questions or assistance you may need.